We have summarized the most important information for you
Dear travel guests of AlemaPE-Tours,
the corona pandemic has been the dominant topic in all press headlines and also in the social media for several weeks now. In the whole European area as well as in the direction of South America the virus affects tourism to a considerable extent. The airlines have cancelled their international flight schedules except for a few repair flights and major events (such as the Inti Raymi festival) have been cancelled.
Corona: Significant impact on travel to South America
Since the World Health Organization (WHO) officially declared Corona / COVID-19 a pandemic, Latin American countries have tightened their entry requirements and then closed their borders completely. All travellers from Germany and all other countries in the world are now affected. Together with our partners in Peru, we are monitoring the conditions in the various regions and are continuously adapting our plans for future travel to the current regulations of the Peruvian government agencies. The health of our customers is our highest priority.
We are constantly updating our travel information to keep you informed based on the official announcements!
Changed rebooking conditions for travel through Corona / COVID-19
Currently Peru has the most massive travel restrictions for all tourists from all over the world. Air traffic has come to a standstill, both the international borders as well as the borders within South America are completely closed with a few exceptions. We have been working hard for weeks to inform all our customers appropriately and to rebook if necessary. New bookings to Peru are currently possible, but the travel period should be from April / May 2021.
Federal Foreign Office: Coronavirus / Covid-19: Travel Warning until 31 August 2020
The German government has extended its travel warning for more than 160 countries outside the European Union until 31 August 2020. The assessment will take into account the development of infection rates, the performance of health systems, testing capacities, hygiene rules, return travel options and safety measures for tourists.
Information on flights and flight providers
With the rapid spread of the Coronavirus (COVID-19 virus), along with the security measures proposed by each country, airlines are modifying and working on their cancellation policies, and/or rescheduling flights.
Peru declared a health emergency and closed its borders
In addition to this measure, Uruguay, Chile, Colombia, Paraguay and Argentina have also taken this step.
The United States did not close its borders, but suspended all international flights from coronavirus-affected areas for 30 days.
In addition, the European Union also announced on 17 March that it was closing all its borders.
If you don’t travel in the next 3 days, or you are not traveling at the moment, be patient. Priority is being given to passengers on upcoming flights, or those who need to be transferred to their country urgently.
Try not to collapse the call center lines, check your airline’s website and flight status.
Below are the most important points of the cancellation policies of each airline operating within Peru:
National and international flights have been suspended from 17 March to 30 March respectively.
The airline allows for reservation changes to be managed without additional charges.
Given the President’s statements, the airline decided not to charge for rescheduling changes.
The measure runs from March 16 to 30.
There is no penalty for change of date and they can be changed until the travel date of December 30.
For tickets with a flight date until April 30, 2020, you have the option to change your itinerary without penalty.
For tickets with a flight date after April 30, 2020, you may change your itinerary without penalty for tickets purchased between March 14 and 31, 2020.
You can request changes by contacting the Reservation Center, in cases such as:
- Tickets purchased until March 31, 2020
- Original travel dates must begin and be completed by June 15, 2020
- New itinerary must be completed by December 31, 2020 or according to the validity of the ticket (whichever comes first)
- Applies only to Copa Airlines tickets: regular and purchased with miles
- The change fee waiver only applies once
- Refunds apply according to the conditions of the tariff rule
It is permitted to change the date, flight or route of your trip, exempting the change fee, but a fare difference may apply. As well as using the value of my ticket for a future trip.
It exempts from penalty all passengers who decide to change the route or date of flights until April 30.
They must submit a request 72 before the original flight.
Changes to the fare will only be made if necessary.
A special site has been enabled at Latam.com so that you can reschedule your trips with a new policy of flexibility.
If you have a flight between March 17 and May 31, 2020 within or to a country with a border closure or state of emergency, you can make your change directly on our website.
If you have a ticket issued until March 11 to fly between March 1 and April 30, you can get your reservation refunded through a voucher(s) for the amount of the ticket.
They can be used one or more times until the amount is used up for flying until December 31, 2020 (last return on December 31, 2020).
*Flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum.
It has an exceptional policy for reservations made before March 5, with travel dates until April 30.
They can be rescheduled for new flights, one time only, until December 31, 2020 without any charge.
Reservations made after March 6 through March 31 will be rescheduled only once.
For all new bookings made between Tuesday 3 March and Sunday 31 May 2020, changes can be made free of charge.
The same applies to any existing booking with a departure date of Sunday 31 May 2020.